Question 1

Refund and Exchange Policy

Accepted Answer

At Tempo + Terrain, we strive to provide high-quality merchandise to our valued customers. We stand behind the quality of our products and want you to love what you ordered. If for any reason, you are not completely satisfied with your purchase, please review our refund and exchange policy below:
 
1. **Eligibility for Refunds and Exchanges:** Customers may request a refund or exchange within 7 days from the date of receiving the product(s). To be eligible for a return or exchange, items must be unworn, unwashed, and in the same condition that you received them, including all original packaging.
 
2. **Ineligible Products:** We do not accept returns or process refunds for any  products that have been used. This is to ensure product integrity and consumer safety.
 
3. **Damaged or Incorrect Products:** If you receive a damaged or incorrect product, please contact our Customer Support team within 7 days of receiving your order. We will replace the product at no additional cost or offer a full refund upon return.
 
4. **Initiating a Refund or Exchange:** To request a refund or exchange, please reach out to our Customer Support team with your proof of purchase, such as a receipt or order confirmation. After we confirm your purchase and validate your request, we will provide instructions for returning the item(s).
 
5. **Refund Processing:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
 
6. **Exchange Processing:** For exchanges, once we receive your item, we will process the exchange and ship the new item to you. Please note, availability of the desired exchange item cannot always be guaranteed.
 
Please be aware that all return shipping costs are the responsibility of the customer, except in cases where the product is damaged or incorrect.
 
At Tempo + Terrain, your satisfaction is of utmost importance to us. If you have any concerns or queries regarding our products or this refund and exchange policy, please feel free to contact our Customer Support team.
 
Thank you for choosing Tempo + Terrain.
*This policy is subject to changes without prior notice and is in compliance with the local laws and regulations.*

Question 2

Shipping + Delivery

Accepted Answer

Shipping timelines reflect total order processing and shipping times. Your order will be processed and shipped within 2-7 business days of the order date.

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